Chrome deleted my 1Password extension, now I can't find my database

Hi @MSWCyndi,

I'm sorry you're having trouble with 1Password on your Mac! We'll be happy to help you get things all sorted out and working again. I noticed you opened two different threads for the same issue, so I merged them together into a single discussion so we don't duplicate efforts or cause confusion between here and there.

If I understand, it sounds like the 1Password extension disappeared from Chrome, and when you opened the main 1Password app it acted as if you had never used it before (i.e. it gave options for creating a new data file or using an existing one). That's certainly strange, because the removal of the browser extension shouldn't have any affect on the data in the main app at all. If the main app acts like the first time you've ever used it, that means it couldn't find your database. That doesn't normally happen unless you somehow remove your 1Password data from the ~/Library/ folder on your Mac.

I'm glad to hear you still see your data when you open the 1Password extension in Firefox, as that means it's still somewhere on your Mac. We just need to figure out why it's not also showing up in the main app. To help us figure out what's going on, can you please give us some more details about your setup:

• What version of Mac OS X are you running?
• Do you currently have both the 1Password 4 and 1Password 6 apps installed on your Mac? If so, where are they located, and what is the exact name of each app file?
• If you still have the 1Password 4 app, please open it and go to 1Password > About 1Password in the menu bar. In the window that appears, what is the exact version number, and is it the AgileBits Store version or the Mac App Store version?
• If you go to the Applications folder on your Mac, how many 1Password apps are there, and what are their names?
• What version of Chrome are you using?
• What version of the 1Password extension is installed in Chrome?
• What version of Firefox are you using?
• What version of the 1Password extension is installed in Firefox?
• Do you use any of the sync options in 1Password (such as Dropbox or iCloud)?

Once we know that information, we should have a much better idea how to proceed. Thanks in advance! :)

Thanks so much for all that information, @MSWCyndi. That is very helpful indeed.

It's possible that you just need to open the correct version of 1Password to see your data. Let's not worry about 1Password 6 just yet. Let's make sure things are working in 1Password 3.8.20 (the app you have been using for a long time now).

• If you open the Macintosh HD > Users > Cyndi1 > Applications > 1Password.app, are you able to unlock 1Password and see your data there?
• Open this link in Chrome: https://chrome.google.com/webstore/detail/hdmbinomkfhmgknkoicejolfdfjeajmk Then install that extension. Are you able to access your 1Password data in Chrome using that extension?

It is great that you have backups. I don't suspect we will need to use them in this case, but it is a very good habit to have. :)

@MSWCyndi,

We're getting warmer. :)

Please let me know the answer to this question: If you open the Macintosh HD > Users > Cyndi1 > Applications > 1Password.app, are you able to unlock 1Password and see your data there?

@MSWCyndi: Ah! That appears to be the old 1Password 3 app. At this point, the best thing to do will be to generate a diagnostic report and send it to support+forums@agilebits.com so we can look at the logs to get a clearer picture of what's going on on your Mac:

Sending Diagnostics Reports (Mac)

Just be sure to include a link to this forum thread and your username in the email so we can 'connect the dots'. This should tell us if a vault exists, where it is located, or where any backups might be. Once we see the report we should be able to better assist you. Thanks in advance!

Thanks, @MSWCyndi. When you send in your Diagnostics Report, please be sure to post the support ID here so we can follow up as quickly as possible.

You don't need to let 1Password run around in circles "connecting". We need to get the Diagnostics Report to resolve the underlying issue. Until we do that, it will never be able to connect.

Looking forward to getting the Diagnostics Report and sorting this out once and for all. :)