I can't see my primary vault on my main mac but can on my ipad. How do I find it?

Hi @visability,

I'm sorry about the confusion, all this can be a bit tricky! A Team or Family account is different from a license. The information stored in a "Primary" vault is stored locally, in your device. It needs to be synced with your other devices via Dropbox, iCloud or Wi-Fi. A Team account stores your data on a server, and it's subscription based. If this is what you want, then the easiest thing for you to do is to move all the items that are on the Primary Vault into the Personal Vault. This will move them from your iPad into the server and you'll be able to access them on your Mac right away. If you don't want a subscription, then you need to add your license to your Mac and set up a syncing method (iCloud, as you mentioned would work just fine!) You can see how to that here: https://support.1password.com/guides/mac/sync-icloud.html

I hope this makes things clearer! Don't hesitate to ask if you have any more questions or anything else we can help you with :chuffed:

Hi @visability,

First of all I want to apologise, I didn't realise at the moment I answered that you were starting from the iPad. Most people start on their Mac, so I missed that detail. There isn't a way to move all the items at once from one vault to another in the iPad.

In your circumstances, I would recommend following my second suggestion and setting up iCloud sync. Everything will be synced to your Mac. You can then manage your vaults from your Mac and choose to use your team account later if you want to.

Here you can find the instructions for iOS: https://support.1password.com/guides/ios/sync-with-icloud.html
And here for Mac: https://support.1password.com/guides/mac/sync-icloud.html

Please let me know how this goes for you.

Hi @jtrow,

I'm really glad to hear you've been using 1Password for 5 or 6 years now! Thanks for writing in with your questions - I'll be happy to answer them and clear up any confusion.

...we signed up for Teams beta when it launched last year. At that point, you had to have both a Primary and Teams as far as I remember.

That's correct: When we first launched the Teams beta, the 1Password apps did not yet have a "Teams-only" mode. So it was necessary to create a local/Primary vault first, and then add your Teams account.

All my data synced with Dropbox so I could use it on multiple devices.

Your Primary vault (and any other local vaults) can sync via Dropbox, but any vaults that are part of your Teams account are automatically synced through our own secure servers, so they don't use Dropbox or other cloud sync services.

When I opened it up 1PW on the new machine, no Primary vault - like the user above - (i.e. the 'Vaults outside of 1Password Accounts' setting wasn't enabled either until I read this thread). Why?

Not everyone who has a 1Password Teams (or 1Password Families) account needs/wants to have local vaults, so now they don't have to - it's no longer necessary to create a Primary vault before adding a Teams account to the 1Password app. On a new computer, you can choose to sign into your Teams account during the initial setup of 1Password (i.e. the "Teams-only" mode I mentioned above).

Because some people start off in "Teams-only" mode but later need or want to create a local vault (for example, to add a vault from Dropbox), we added the "Allow creation of vaults outside of 1Password Accounts" setting. When you start off in "Teams-only" mode, the option to create local vaults is disabled by default to avoid confusion for those who don't need them.

In case it helps, the options you should see when setting up 1Password on a new Mac are described here: Use existing 1Password data on a new computer

This wasn't a necessary setting before that I remember.

That's because that option didn't exist when you first signed up for the Teams beta - we added it at some point within the last few months or so. Before that, anyone who signed up for Teams was forced to also create a local/Primary vault in 1Password for Mac, even if they didn't want one.

I enabled it and it let me find/sync the Primary account onto my machine as above, but I have to say it's incredibly hard to understand what's going on here.

Sorry for the confusion! I suppose a side-effect of being a beta tester is that lots of things can change before the official stable release. And indeed, there have been lots and lots of changes to 1Password Teams since the first beta! That may have caused a bit of confusion in your case, but someone who signs up for the first time now wouldn't need to worry about that.

Now that I have my Primary back, should I copy all of that into the Personal vault on Teams (we intend to pay for Teams service as we use it for our business) and stop using Dropbox sync?

It's entirely up to you! If you no longer need local vaults that sync via Dropbox, you can move all the items to your Teams vaults, then switch to "Teams-only" mode. But you can certainly keep using local vaults if you want to.

Will 1PW continue to sync across all my devices if I turn Dropbox sync off if I've moved everything into Personal?

Yes - any data you have in your Teams vaults will sync to your devices via our own secure servers (as long as you've signed into your Teams account on those devices, of course). Dropbox is only used to sync local vaults (which are not part of your Teams account).

I'd like to be able to also have a separate vault that I can share with my wife (but is not shared with my Team). How do I do that?

There are a few options to do that:

• You can create a new vault in your Teams account which is only shared between you and your wife (you'd need to invite your wife to join your Teams account). It wouldn't be shared with the rest of your team (unless you choose to share it with them).
• You and your wife can sign up for a 1Password Families account and share a vault with each other (this would require a separate subscription fee).
• You can create a local vault in 1Password on your Mac and sync/share it with your wife via Dropbox. We have steps to do that here: How to share a vault without 1Password Families or 1Password Teams

The last time I asked about this I was told it wasn't possible to have this set up (effectively two different Teams - one for my family and one for my business)

I'm not sure what the circumstances were at the time, but you can definitely add multiple Teams and/or Families accounts to 1Password for Mac now. You can do that from the Accounts tab of the Preferences in 1Password for Mac. We explain more about that here: Quick Start: 1Password Families and Teams

Hopefully that answers your questions, but please let us know if you need anything else. We're always happy to help! :)

You're very welcome! We're here for you if you need anything else. Cheers! :)