Master password has stopped working on PC & IOS. I didn't change it on either PC or IOS.

Master password has stopped working on windows & IOS.
Password is 22 characters long.

Touch ID on IOS is still able to access the vault.

Syncing to Dropbox.


1Password Version: Windows 4.6.0.604
Extension Version: 4.5.6.90
OS Version: Windows 10 Home version 1511
Sync Type: dropbox
Referrer: forum-search:master password not working on PC or IOS

Comments

  • brentybrenty

    Team Member

    @Clarke_Thacher: Thanks for reaching out. I'm sorry for the trouble! Has anything else changed recently? I wonder if you're perhaps running into an input issue. (Un)fortunately AgileBits has neither your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly. However, please try the tips in this guide as they may help you gain access again:

    https://support.1password.com/master-password-not-accepted/

    If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. Maybe the database was damaged somehow and Dropbox sync'd the changes. Please let me know what you find. I look forward to hearing back from you!

This discussion has been closed.