Please update outdated info on 'Starting Over' support page.

I'd like to start over with 1Password on my Mac because I was victim to a corrupt database where everything was 'Unnamed'.

I found the following help page but the instructions seem to be out of date. Please correct the info.

There is no longer a Help > Troubleshooting > Start Over menu item.

https://support.1password.com/starting-over/?mac


1Password Version: 6.2.1
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • vplewisvplewis Junior Member

    @weavermedia Lock 1Password first. Then the "Start Over" menu item is active. HTH

  • Thanks for info @vplewis - I actually did a full uninstall and reinstall which fixed my problem.

    Good to know about locking 1Password to see the menu item. That needs to be made clear on the support page for sure.

  • PilarPilar

    Team Member

    Hi @weavermedia,

    I'm happy to hear that it's all been fixed now, thank you @vplewis for chiming in with this clarification! I've passed your comment to our documentation team so they can take a look at the article.

    Please let us know if there's anything else that we can help you with :chuffed:

This discussion has been closed.