Looking for the 1Password App Error message

chenry1288
chenry1288
Community Member

I'm getting this message, and I've gone through all three troubleshooting steps listed, but the error is persistent.

http://www.screencast.com/t/FeDAj9n3SX

If anyone can shed some light on possible reasons, and a fix, I'd appreciate it.

Thanks,
Chris


1Password Version: 6.2.1
Extension Version: 4.5.6
OS Version: 10.11.5
Sync Type: iCloud

Comments

  • Megan
    Megan
    1Password Alumni

    Hi Chris ( @chenry1288 ),

    Thanks for reaching out! We’ll help get this straightened out. Let’s take a closer look at your system to see if we can determine where things are getting tangled up.

    I'd like to ask you to create a Diagnostics Report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

  • chenry1288
    chenry1288
    Community Member
    edited May 2016

    I forgot to mention, I am using a private Firefox Profile setup, including the use of Foxy Proxy and webRTC control extensions, and some disabled plugins, as shown below.

    Extensions:
    http://www.screencast.com/t/Vn58HsNlr8n

    Disabled Plugins:
    http://www.screencast.com/t/hfFGTqrEDLK

    I'm pretty sure this is causing the issue somehow, because I don't have the issue on my original Firefox profile with default settings.

    But it would be nice if I could get the the 1Pass extension working, despite this privacy configuration.

    Thanks,
    Chris

  • chenry1288
    chenry1288
    Community Member
    edited May 2016

    Support ID [#WIY-18449-712]

    Thanks,

    Chris

  • Pilar
    Pilar
    1Password Alumni

    Hi Chris (@chenry1288),

    We have received your email and we'll be in touch soon. We'll continue the conversation over there :chuffed:

    ref: WIY-18449-712

  • chenry1288
    chenry1288
    Community Member

    Thank you

    Chris

  • Drew_AG
    Drew_AG
    1Password Alumni

    :+1: :)

This discussion has been closed.