Dear Sir or Madam:
I purchased 1Password on my Mac in January. I created a master
password and hint. Since then, I've forgotten this password and
cannot find where I wrote it down.
I've tried to remove the app from my Mac and re-download a new vault
by moving the old icon to the trash bin and downloading a new one from
the App Store. At first it was difficult to eliminate. After
successfully removing it, I was surprised to find that the app I
download was the same originally password-protect app/vault that I
Since I never downloaded the original app/vault on my iPhone, I tried
to download a new app/vault on my iPhone. This was successful but now
I confronted with a 1Password Setup screen that says, "Create a new
vault if you've never used 1Password before, or sync your 1Password
information to get started."
I am not certain what I should do and desperately need your guidance.
Should I try to open as the existing app/vault--- and will I be able
to open it without the master password using my thumbprint touch
feature on my iPhone? Or should I open as a totally new vault and
start over entering my data? If I close the 2nd option, what will
happen when I sync my phone with my Mac containing the original
Thanks in advance for your prompt assistance. I was suppose turn in
my old work iPhone 5 that contains my old password storage app back in
February. Since it now May 31st, I'm really pushing the limit on its
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