Looking for the 1Password App Error message

I'm getting this message, and I've gone through all three troubleshooting steps listed, but the error is persistent.


If anyone can shed some light on possible reasons, and a fix, I'd appreciate it.


1Password Version: 6.2.1
Extension Version: 4.5.6
OS Version: 10.11.5
Sync Type: iCloud


  • MeganMegan

    Team Member

    Hi Chris ( @chenry1288 ),

    Thanks for reaching out! We’ll help get this straightened out. Let’s take a closer look at your system to see if we can determine where things are getting tangled up.

    I'd like to ask you to create a Diagnostics Report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the Diagnostics Report(s) to an email message addressed to [email protected].

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

  • edited May 2016

    I forgot to mention, I am using a private Firefox Profile setup, including the use of Foxy Proxy and webRTC control extensions, and some disabled plugins, as shown below.


    Disabled Plugins:

    I'm pretty sure this is causing the issue somehow, because I don't have the issue on my original Firefox profile with default settings.

    But it would be nice if I could get the the 1Pass extension working, despite this privacy configuration.


  • edited May 2016

    Support ID [#WIY-18449-712]



  • PilarPilar

    Team Member

    Hi Chris (@chenry1288),

    We have received your email and we'll be in touch soon. We'll continue the conversation over there :chuffed:

    ref: WIY-18449-712

  • Thank you


  • Drew_AGDrew_AG 1Password Alumni


This discussion has been closed.