Touch ID not working on IOS

edited June 2016 in iOS

Just had to restore my iPhone 6S, 1Password all setup and configured as before, but phone just updated to 6.4.2 and now not allowing Touch ID. Also when exiting using home button it will immediately ask for password again, and then again will ask me in the app for password after about 10 seconds inactivity despite it show 2 mins inside the security settings and not lock on exit.

1Password Version: 6.4.2
Extension Version: Not Provided
OS Version: IOS
Sync Type: Dropbox


  • Not to worry, I have deleted, and reinstalled the 1password app, and this seems to have brought back touch ID and stopped the lockouts in the app after a few seconds.

  • khadkhad Social Choreographer

    Team Member

    Hi @cstevens,

    Thanks for taking the time to contact us. I'm sorry that you were having some trouble.

    I'm glad it is resolved now, but please do let us know if you have any further problems! We are always here to help. :)

  • Seems to be fine since a reinstall

  • khadkhad Social Choreographer

    Team Member


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