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When I try to add a new object I often get an access violation regarding js3215R.dll

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don_dirk
don_dirk
Community Member
in 1Password 4 for Windows

When I try to add a new object (any kind) I either get an access violation regarding js3215R.dll or an "E1pJavaScript out of memory" (seen in the error report). This happens at the first couple of trials and disappears in the further trials.
Pressing the "Send Error Report" leads to the error that there is no standard e-mail-client defined, which is'nt the case.

I've tried to append the 2 error log files, but don't get a feedback for it. Please let me know when I shall send them again.

Many thanks for your help!

Dirk

1Password Version: 4.6.0.604
Extension Version: don't know what it is
OS Version: Windows 10
Sync Type: WiFi
Referrer: forum-search:js3215R.dll

Comments

  • MikeT
    MikeT
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    Hi @don_dirk,

    Please use this guide to generate the 1Password diagnostic report manually to a file instead of using your default email client and email it to us at support+windows@agilebits.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

    Let us know here when you've sent it, so we can confirm we got the email.

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