Sync problem with 1pwd items in sub-folders

I recently organized 1password entries on my windows PC into folders and subfolders. The folder / sub-folder structure synced properly over to my iphone, but the individual entries were hit or miss. For example, I set up a folder / sub-folder on the PC of Financial\Insurance and moved my Travelers Insurance entry from folder Financial to folder Financial\Insurance on the PC. When I synced, the folder structure is there on the iPhone, Travelers Insurance is no longer in folder Insurance, but there is nothing in Financial\Insurance. Travelers entry is still there on the iphone, but not in any folder. I can manually re-move it to the folder on the iphone, and that fixes it (for now). But would require going through the entire file one-by-one to figure out what isn't syncing. Any thoughts?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:undefined, kb-search:categories not syn


  • AGKyleAGKyle AgileSupport 1Password Alumni

    Hi @kwishon

    Can you please tell me:

    1. Which sync method you used to sync from Windows to iOS? Dropbox or Wifi are your only two options there
    2. What version of 1Password you are using on the iOS device. You can find this by going to 1Password, then Settings. It should be listed right below "Recommend 1Password" for instance mine says 6.5 since I am on the beta version but yours will give you a version number there. If it's not 6.4.3 then I believe I know the cause of this, especially if you used Dropbox sync.
  • Dropbox

  • BenBen AWS Team

    Team Member

    Thanks, @kwishon. I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

    Attach the Diagnostics Report(s) to an email message addressed to [email protected].

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!


  • Support ID number. #YDJ-13899-174

  • PilarPilar

    Team Member

    Hi @kwishon

    We have received your diagnostics report and we'll continue the conversation over email. Someone will be in touch soon :chuffed:

    ref: YDJ-13899-174

This discussion has been closed.