I've been using 1Password successfully on my mac and iphone for quite some time. Recently, my phone got accidentally smashed, replaced, and then for reasons I won't go into here, I wasn't able to immediately restore my phone from backup. I was using everything anew, downloading apps individually and re-logging in to everything. Of course, 1Password is now the key to EVERYthing, and I can't get going without it.
When first opening the 1Password iOS app (as if for the first time ever) I am presented with two options: selecting whether I have a "Teams or Families account" or "No account". This wording is not at all intuitive. As feedback, here's the thought process of a person confronted with it for the first time:
Of COURSE I have an account, I've been using this service for years. So "No account" is definitely not the option for me. I know I don't have a "teams" account, but I've never even heard of "families". Maybe regular non-teams accounts have weirdly been renamed "families"? Proceed to select that option. Get confronted with screen requesting account keys and all sort of other things that I of course don't have. Get confused and annoyed. Try to look back through my license and welcome emails for something that could be the key. Enter all sorts of things that could maybe be it. Get unhelpful error messages about my "address" not being valid. What address is it even referring to? E-mail address? Get confused and annoyed. Cannot get into any account on my phone. Can't find a help topic that addresses this particular issue.
Finally I figured out that "no account" is the option for me. But honestly, it took a full day. Why would anyone who has been using this service ever think that is the option to select? I highly suggest changing it to "individual account" or something.
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