Yesterday, we switched to pay yearly & were charged for it. Today we were charged for a month. Why?

Options
jbergqvist
jbergqvist
Community Member
in Business and Teams

Yesterday we switched to pay yearly for our team account, and were charged a couple of hundred dollars for it. Today you ALSO charged us for a month. Why was this done?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:double billed

Comments

  • Ben
    Ben
    edited August 2016
    Options

    Hi @jbergqvist

    Thanks for taking the time to write in. I'm looking at the invoices that were generated as a result of this change. It appears the monthly invoice went through before the change. You were credited the amount that you were charged for the monthly invoice on the annual invoice. Does the invoice you were emailed reflect that? There were indeed two separate charges, which appear to be a result of timing, but the total charged should be correct.

    If you'd like to discuss further please drop us an email to support@1password.com and reference this thread ( https://discussions.agilebits.com/discussion/67393 ). That way we can speak in more detail privately.

    I hope that helps!

    Ben

  • jbergqvist
    jbergqvist
    Community Member
    Options

    Yes, you are correct thank you. The monthly amount had been credited on the yearly invoice, thanks for clearification!

  • Ben
    Ben
    Options

    Excellent. Glad to hear that explains the situation. :) If there is anything else we can do, please don't hesitate to contact us.

    Ben

This discussion has been closed.