Transfer from Mac standalone license to account

Hi @Carmine_Cicci,

The new 1Password accounts still use the 1Password for Mac app, so you won’t be moving your data out of the apps and into the web view, but rather changing which vaults your current data lives in.

We’ve got instructions on how to migrate your data here:

Migrate your Data into a 1Password account

Am I going to have the same problems on the 1Password apps that are on my iPhone and iPad ?

Once you have migrated your data on your Mac, all you’ll need to do is sign in to your 1Password account in 1Password on your iOS devices, and all your data will be accessible.

I hope this gets you all sorted, but we’re here if you have any questions or concerns!

Hi @Carmine_Cicci ,

I'm sorry you are having trouble signing in. You should be able to run the Mac app and log into the web site at the same time. There is no mechanism for one to prevent the other.

You mentioned the steps did not occur as written. Perhaps the following steps will help. If you get stuck at any point, please let us know which step it was, and what happened to cause you to get stuck.

1. Are you able to sign into my.1password.com with your web browser. If not, what error message do you get?
2. If you are able to sign in, click on your name in the upper right corner of the web page and choose "Get the Apps" in the menu. Does it show the QR code on the right side of the screen? If not, please describe in detail what happened.

3. If you are able to display the bar code, move the web page window so that the bar code is at the edge of the screen.

4. Now leave the web page open and launch 1Password and unlock it.

5. Open the 1Password Preferences and click on Accounts. Click the + button at the bottom left side of the window.
6. Click "Scan QR Code" to bring up the scanning window.
7. Position the scanning window so that the square is overtop the QR code from the web page.
8. It should then bring up a screen with most of it filled in. Enter your account Master Password to complete the log in.

It should then add the account vaults to your 1Password. If any of the steps above do not work, please let us know which step it was, and what happened. With that information, we should be able to get you up and running soon.

Cheers,
Kevin

Hi @Carmine_Cicci,

Thank you for the details on how far you got in those steps and what happened at that point! So, it sounds like the problem is that you can't sign in to your account in the 1Password for Mac app (because it crashes when you click "Scan QR Code"). I don't know what would cause that, but the first thing I'd like you to try is to simply reboot your Mac. After it restarts, launch the 1Password app again and see if the same problem happens.

If the app still crashes when you click "Scan QR Code", have you tried the "Sign In Manually" option instead? We're certainly happy to continue looking into the problem when you try to scan the QR code, but if you just want to sign into your account and don't really care how you do that, it's probably faster at this point if you click on "Sign In Manually" and enter your account info manually (scanning a QR code simply fills three of those fields for you).

Please let us know how it goes - if clicking "Scan QR Code" still crashes 1Password after rebooting your Mac, and you want to continue to troubleshoot that instead of signing in manually, we'll be happy to continue from there. :)

Hi @Carmine_Cicci,

I'm happy to hear you were able to sign into your account in the Mac app! At least that's one step that's out of the way, and the rest is easier than it probably seems. But if you have more problems with the 1Password app crashing in general, please let us know and we'll take a further look into that.

Now at this point you have a couple different vaults in 1Password on your Mac:

• Primary - This is the vault you've been using up to this point and currently contains all your data. The Primary vault is not part of your 1Password account, which is why you don't see it when you sign into your account from a web browser. We often refer to it as a "standalone" or "local" vault because by default, it only exists on the device where you created it (although it can be synced to other devices using iCloud, Dropbox, or WLAN). From the information in your first message, it sounds like you've been syncing your Primary vault with your iPhone and iPad via iCloud.

• Personal - This vault is part of your new account, which is why it appears under "Carmine Cicci" (the name of your new account) in the vault selector / drop-down menu in 1Password for Mac. Anything you put in the Personal vault will also be shown when you sign into your account from a web browser. Therefore, you just need to move your items from the Primary vault to the Personal vault.

It's very easy to move your items to your account, and we show you exactly how to do that here: Move your existing 1Password data to a 1Password account

I don't think you'll run into any problems with that, but if for some reason you do (or if you have any questions), please let us know. :)

Hi @Carmine_Cicci,

If I use 1Password Account, were is my data stored? Does it still remain on my device as it does now with the standalone apps that I have or is it on your servers?

As with the standalone apps, a copy of your database is stored on your computer or device to ensure that you have access to your data even if you don’t have access to the Internet. But you are correct: a copy of the data stored in your 1Password accounts is stored on our servers. This is how we’re able to offer you features like web access, and automatic syncing.