No master key. Started over. Can't add team account. I'm the owner.

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roland_obo
roland_obo
Community Member
in Business and Teams

Changed master password, lost it. In the app for Mac (6), I started over and used a dropbox back up. That back up was from before I signed up with team account. I can't connect it to my app anymore since I lost the master. I can't log in online since I lost the master. I'm the owner of the team.

How do I proceed?

1Password Version: 6.3.2 (632001)
Extension Version: Not Provided
OS Version: 10.11.6 (15G31)
Sync Type: Not Provided
Referrer: forum-search:Lost my master password

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  • roland_obo
    roland_obo
    Community Member
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    Basically I can't seem to access the team account to wipe the vaults and start over there.

  • Jacob
    Jacob
    Options

    Hi @roland_obo! Sorry to hear that. We'd be happy to help you out with this via email. Could you please send us a message at support@1password.com and include a link to this thread? When you've done that, post back here with the BitBot confirmation number you receive so we can help you faster. :) Thanks!

  • roland_obo
    roland_obo
    Community Member
    Options

    Thanks Jacob. I did just that and here is the BitBot number: #HZZ-79382-485

  • Jacob
    Jacob
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    Thanks @roland_obo! I'll get back to you in just a few minutes. :pirate:

    ref: HZZ-79382-485

  • roland_obo
    roland_obo
    Community Member
    Options

    That was fast, thank you x10

  • Jacob
    Jacob
    Options

    You're welcome. Glad I could help. :+1:

This discussion has been closed.