I've been using 1Password for many, many years now. Bought the iOS version a long time ago to keep my data synched with the desktop version through Dropbox. Since I skipped the v4 upgrade (and of course also lost the possibility of using browser integration with my version) I now decided to jump over to the newly announced monthly plan, which supposedly includes all the neccesary apps to get me going into the next century, right?
Well, my old vault had a credit card entry, nothing much really, it just included my PIN number (in the PIN field) and an image (a really tiny PNG) of my transaction keycard. I use it whenever I buy something with my credit card, which happens from time to time.
So, I created a new account following the instructions on your site, downloaded the "new" Windows (beta?!) app, installed, opened my old 1Password, exported the vault data following the instructions provided on your site, imported them into my new account, everything fine here, except these extremely annoying tags on all entries telling me it's some imported data. I know that, why do you create a tag I don't want on every single entry? How do I delete all of them alltogether at the same time?
Anyway, I went to my credit card data, knowing that I had to reimport the attached image, as the instructions said it would get lost. Actually, the instructions said "When you copy an item to a vault in a 1Password account, any attachments will become Documents. Documents are items themselves, and can be managed independently of the items that contain them.". Well, there is no such "Document" anywhere. So I went to the Windows app (since I can't import images on the iOS app, right?), opened my imported credit card data and found myself with two major issues. First, my PIN is gone. There's no PIN field either, it simply was not imported. Ok, I can live with that and create it again, I guess, not so sure, as I didn't see any PIN field I could choose from when trying to add a new field. And, if that field got lost in the import process, how many other fields from other items got lost too? Do I have to get worried?
And then, second: how on Earth do I attach my transaction keycard image? There is no option anywhere to do that. I looked for a bit and tried other data types, not a single one lets me attach images. That's a main feature of previous versions, it's being announced as such, but it's nowhere to be found, or I am just too stupid to find it. Did you remove it?
So here I am, seeing myself rolling back to the old 1Password program, as this new one seems to lack some major stuff, doesn't look very pretty either at this point, so much wasted space, so user unfriendly interface and bad usability. Not neccesary to tell that for now I'm not paying a single cent, and of course I'll end up switching over to another software if this is the experience I'm getting with a software I really used to like, until today.
I'm not expecting any reply from one of the responsible programmers (or person that makes decisions), just wanted to share my experience as a (still...) long time user of your software. I've got the six months trial running now, so I'm going back to my old 1Password for the time being. I'm taking another look at this in 180 days, and it better be much, much, much, much improved by then, seriously, because this is kind of totally unacceptable, and that's sad, because 1Password was so great.
1Password Version: 18.104.22.1682
Extension Version: not available
OS Version: Windows 10
Sync Type: Dropbox