1password 6 windows pc, ipad, iphone

Hey @lwmcmahon, sorry to hear you've been having trouble with 1Password. I'm going to try and address each one of your concerns and do my best to get you back on your feet :).

When I try to use v6 to login, it opens Chrome, but does not fill in the account or password. Then I need to use the v4 chrome extension to complete the login. I don't see how this is supposed to work.

The extension trouble you are having is likely due to using 1Password 4 and 1Password 6 simultaneously. In order to use 1P6's extension rather thant 1P4's, you must ensure that all of 1P4's processes are completely terminated. To do this you must launch "Task Manager" and ensure that these two processes have been closed:
1. 1Password (32 bit)
2. 1pAgent
After terminating these two processes, launch 1P6 and attempt to use the browser extension to fill your logins and passwords.

How do I sync my v6 vault with 1pw for my ipad? i see the account listed on my ipad. But I see no way to tell my pc 1pw to snyc thw new vault

If you're using a 1Password account (subscription) all you need to do is sign into that same account on any of your other devices, and you should be in sync.

today it did not prompt me for the account master password for v6. I entered the code for my v4, but the individual logins reference my 09/01 import date.

It's using your old 1P4 account Master Password because 1P6 is configured to use the Master Password of the first vault you add to the app. You can change your Master Password by going to "Settings > "Options > Security" and selecting "Change Master Paswword".

I got an email suggesting I consider a subscription rather than my existing licensed 1pw.
A. Why did this get sent to me if there was no working pc application? I can't use it.

1Password 6 is working well for 1Password accounts and has many of the features present on Mac. Some things we are missing is auto-save and password generator for the extension, and we currently don't have editing ability for legacy vaults.

B. What makes it more secure? I liked the idea of storing my info in a location seperated from the 1pw sw company.

One of the major security advantages you get with 1Password accounts is the Account Key. Your Account Key is combined with your Master Password to harden the encryption of your data and making it more difficult for unauthorized people to access your account. If you want to learn more about the security measures for 1Password accounts, please read here

C. my.1password.com seems pretty easy to find for purposes of hacking. Is there a way to make this unique access subdomain.domain unique to just me?

Being able to find your domain doesn't make you any more vulnerable. As long as you keep your Master Password & account key safe, you should be okay :)

My iPad and iPhone setting ie to "Always open to" Personal vault.
There is no sync option other than for Dropbox.
Yet I am not prompted for my subscription master password. Am I really using my personal vault on my iDevices?
I think I can use the subscription on all but my win10 pc!

I don't think I understand exactly what you're having trouble with here. If you're having trouble adding your 1Password account to your iOS device, please ensure that you've updated to the latest version and follow these steps:

1. Open and unlock 1Password.
2. Tap Settings, then tap 1Password Accounts.
3. Tap your account, then tap Reveal Account Key or View QR Code.

Please let me know if I missed anything, or if there's something I can explain further.

Hey @lwmcmahon

From the 1pw6 qpplication nothing changed. I tried a login and it did not fill in the account info.

I'm not sure I understand what you mean here. Are you certain that you've exited "1pAgent" process in your task manager? If so, do you have any AntiVirus software on your machine?

I can ask 1pw to fill in the login info after tellimg it to use my personal vault, but it does not automatically start the login without me pressing login. But I can login, so it works, but is cumbersome.

This is a known issue and auto-submit after filling a login is something we want to add in the future.

I then tried to initiate a login from Chrome. Oddly, it lists out email accounts for login, but a search did not find the login I was using in A above. If I navigate to the login url, then 1pw6 shows my account and I can login. In v4 I could see categories and select a login while in Chrome, but not in v6. Seems I need to use the 1pw app to navigate to the login url, then the chrome extension to fill in the info. Awkward.

1Password mini only shows logins for the currently active url rather than showing the contents of your entire vault. For the time being, you can search for your accounts through the main app and click the "Browse" button in the top-right of the window. This will take you to your login url and automatically fill your data for you.

Sync. Still not sure If I need to login to my personal account manually on my pc to initiate a sync to my devices. I don't see a way to readily login to my account on my iPad. It is set to always open my personal vault, but no wat to ask it to sync.

The data on your PC is automatically synced each time you login to 1Password. As for your iPad and iPhone, if you go to settings, do you see the option "1Password Accounts"?

Hey @lwmcmahon,

Yes, I use Avira Pro anti-virus and malwarebytes.

This is the most likely the culprit; you need to whitelist 1Password 6 in your Avira Pro. Because of the way 1Password 6 communicates with the browser extension, anti virus software will sometimes block that line of communication. But, once you add 1Password 6 to the white list you should be able to fill your logins.

In my book, auto-submit is a lost feature under 1pw6 and a step backwards.

We haven't dropped this feature and we recognize how important it is for 1Password. It's at the very top of our list for next major feature and we will have it in a future build.

The login process is also is a backwards step in functionality: I must use the 1pw app to navigate to the login URL, fill in the login info using the mini extension and press submit.

This isn't the preferred method of filling, just something I suggested to help with the particular issues you were facing. Once you whitelist 1Password 6, you should be able to fill your data through the browser.

Is there a target date for a fully functional Win Chrome extension? Not sure I want to give up my license if this functionality is not in the pipeline.

While we don't give specific dates for when features will be available, I can tell you that this is at the very top of our priority list now and we'll have improved functionality for the extension soon.

Please let me know if you still have trouble filling or if you have any other questions, Larry :).

Cheers,
Mohamed

I don't think it is the anti-virus.

@lwmcmahon: Fortunately it's a theory that can be tested! Please try disabling it temporarily (along with your other extensions, since it sounds like it may be limited to Chrome) and let me know what you find. I look forward to hearing back from you! :)

Hi @lwmcmahon,

Go and Fill is not yet fully optimized, we are making changes that will support this properly but there are some issues where if the browser isn't opened first, the 1Password extension didn't start fast enough to get the call from the main 1Password app. For now, you are correct that you have to open the browser first prior to opening the site to do any filling on the first tab it opens up.

Now I'm trying to stop the 1pw4 task from starting up.

Right-click on your taskbar to select Task Manager and go to the Startup tab. Right-click on the 1Password entry and select Disable.

That will stop 1Password 4's Helper from auto-starting everytime you restart the PC. If you need to use it, open 1Password 4, go to the Help Menu > Restart 1Password Helper.

Hi @lwmcmahon,

That's the only place it would be, our code only adds it there. Do you recall adding 1Password 4 to your startup folder manually in the past? Do you have a separate program that manages which app starts on your PC?

BTW, clicking on the URL does work on my iPad.

That's understandable, 1Password 6 Beta is a brand new program, it is going to take some time to reach the same level of maturity on all platforms and the older 1Password 4 for Windows.

Hi @lwmcmahon,

Try this:

1. Right-click on the Start button to select Run
2. Enter shell:startup in the Run dialog like so:
3. Windows Explorer will open the folder to Startup, this is the folder that where it may run programs that's not in your Task Manager

Uninstalling 1Password 4 does not remove your data, your data remains on your drive as it is stored separately from the program files, and you can reinstall 1Password 4 to view the same data. In addition, 1Password 6 Beta does not modify your local vault folders, it's read-only, so there's no risk to them.

Hi @lwmcmahon,

Starting the app brings it up hidden. Not nice. I need to go find it to get it openned. Then I can't reduce the panel, I'm stuck with it on my screen or it must be closed out.

Where are you opening the program? I checked the shortcut on desktop, start menu and taskbar, it opens up 1Password the way it should be, not hidden. I also checked with Minimize to notification area turned off and on, it is working as expected.

I want to use the App since it has the categories and favorites, but this startup makes it less friendly to navigate/use.

Can you explain what's less friendly? It has categories and favorites on the left sidebar like 1Password 4. Is there something specific that's missing?

chrome does not display the favorites or categories.

1Password mini is not yet fully finished. A future update is coming to show you the list of categories, password generator, favorites, tags and more.

Why not make it work like v4 first and then tweak it?

We tried and it wasn't feasible, a lot of changes were required to work with 1Password.com and it would ended up into 1Password 6 but less stable because it would mean overhauling old code instead of building from a newer modern codebase instead.

I seem to have the 1pw icon everywhere.

@lwmcmahon: Can you tell me what you mean? You should have a 1Password icon in the notification area when the app is running, and then also in the task bar if the main app window is open.

When I open from the desktop icon the app opened and the x put it in the notification area. There is no minimize on the panel. The task bar used the same shortcut and does have the same behavior. When I presses x i expected it to exit. I clicked on the desktop and taskbar icon and nothing happened, I thought it had been re-openned into the notification area. Minimize to the notification area option selected or not does not change this for me. It is always minimizing to the notification area.

Sorry for the confusion! 1Password has an icon in the notification area regardless.

The "Minimize to notification area" option means just what it says: if this option is enabled, clicking the [ - ] minimize button will minimize the app to the notification icon instead the task bar. So in that case, if you do not have 1Password pinned to the task bar, the 1Password icon will disappear from the task bar when you minimize the app; it will only be shown in the notification area.

On the other hand, if the "Minimize to notification area" option is not enabled, clicking the minimize button will minimize the app to the task bar.

In either case, if you have 1Password pinned to the task bar, its icon will remain there, whether 1Password is running in the background minimized, open in the middle of the screen, or closed. And if 1Password is running at all, its icon will be shown in the notification area.

I'm thinking I should start up 1pw at boot and just work out of the notification area. I think theabve statement explains whyI foun it unfriendly. One i. The notification area the desktop and taskbar icons where just ignored and initially I had no idea it was minimizing to the notification area until I expanded tht area to see it.

That's a great option! Honestly I just leave it open most of the time, so it's really just a matter of preference.

Trying to login from the notification area does not fill anything in unless Chrome is opened, in which case I might just as well work in chrome and not off the notificaion area. The only reason to use the notification area is if I want to open the app as the desktop and taskbar icons are of no use. Oops, that causes the desktop app to stop working and I need the desktop or taskbar icon to restart.

Can you tell me a bit more about the issue(s) you're having here? It sounds like there are two:

1. Selecting a login in 1Password mini (from the notification icon) without Chrome open does not fill the login
2. Desktop app stops working when..?

Regarding #1: If Chrome is set as the default browser in Windows Settings, selecting the login in 1Password should open the website in Chrome and attempt to fill the login. If that isn't happening, can you give the the exact sequence of events so we can try to figure out the problem?

Regarding #2: Please let me know the exact steps you're taking and what is (or is not) happening here. Thanks in advance!

@lwmcmahon: Thanks for getting back to me! Could you please clarify what "app panel" you're referring to? If it's simpler, take a screenshot of this. To include it in your reply, simply click the document button in the top of the comment field, and select the file you wish to share:

I could be forgetting, but I don't recall us releasing a version of 1Password without a minimize button, so I'm trying to wrap my head around what your describing. Thanks in advance!

@lwmcmahon: Interesting. If you click to the left of "X" and "maximize", are you able to minimize it? I wonder if it's simply a display issue on your system. Otherwise, maybe you're using another app entirely. This is the current 1Password 6 Windows desktop beta:

But it sounds like you're seeing something different. I look forward to hearing back from you!

@lwmcmahon: Holy cow! Thanks for the screenshots. I don't even know what that is! I've never seen it before. It certainly isn't part of 1Password (or Windows, as far as I know), and I think the fact that these mystery buttons are showing up in Chrome as well bears that out. It kind of reminds me of when I used to use 3rd party apps to modify the appearance of the OS, or odd Office or accessibility menus.

It appears that the "minimize" button is being replaced/covered/overridden(?) by these mystery buttons. I'd say a good place to start would be your display settings. Try a different theme and see if that helps. Next, Add/Remove Programs, to see if something odd shows up there. Hopefully it's just something obnoxious, but the other, less-sunny possibility is that it's some sort of PUP/malware. Sadly in either case there isn't really anything we can do if something malicious or merely strange is modifying standard Windows widgets. So it's definitely best to get that sorted out first. Please let me know how it turns out!