Bought 1Password 5 for my old Mac. Now I have a new computer. What to do?

Sorry if this is a redundant! I bought a new computer, and currently have 1Password5 on my old Mac. I bought the license in 2015. However, I can't seem to get 1Password onto my new computer. I downloaded 1Password6, but it requires an account key before letting me sign in. What should I do?

1Password Version: 5
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • brentybrenty

    Team Member

    @snailbandit: Sorry for the confusion! We don't actually have any accounts registered under your email address. It sounds like you may be trying to login with a 1Password Account, but it doesn't appear that you have one. An Account Key is only used if you subscribe to 1Password Families (or Teams), or signed up for an individual subscription plan. Instead, if you choose "Use without an account" you can sync your data from another device or create a new vault. I've resent your license information via email in case you needed that, so just follow the instructions there to register the app if you haven't already done so. Let me know if you have any other questions! :)

This discussion has been closed.