My email address is correct. My key code is correct. My log in address is correct. Can't log in.

Im trying to log in to a new account. (24 hrs old) I'm using the correct email address, the correct key code and the correct log in address. I get a " wrong log in address" message. The log in address I'm using is my.1password.com Thanks


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Extension Version: Not Provided
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Sync Type: Not Provided
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Comments

  • JacobJacob

    Team Member

    Hi @wintergray! Sorry for the trouble. It looks like your account is in the Pending state, which is strange for an individual account. Could you send us an email at [email protected] with some details about what you used to sign up so we can look into what's happening?

    In the meantime, you should be able to sign up again. :)

  • JacobJacob

    Team Member

    No problem. Please post back here with the BitBot confirmation number you receive when you get a chance to email us. We can get back to you a bit quicker since we connect the two threads. :)

  • Hi,
    I have the same problem, see [#JMC-47315-597]. And I changed nothing. No login possible. Please fix.
    Greetings

  • brentybrenty

    Team Member
    edited September 2016

    @malik030: Sorry for the trouble! I see that we've received your email, so we can continue the conversation there. We'll take a look and get back to you shortly! :)

    ref: JMC-47315-597

This discussion has been closed.