Unable to log into iOS app, though my password is absolutely correct.

trevor320 · September 2016

I've tried logging in both via QR code and manually entering details, but still keep getting "Invalid Login Information - We were unable to verify your credentials."

I've double-, triple-, and quadruple-checked my password and am certain I'm entering it correctly. Anything else I can try?

1Password Version: 6.4.5
Extension Version: 4.6.1.90
OS Version: iOS 10.0.2
Sync Type: Not Provided
Referrer: forum-search:login ios

Ben · September 2016

Hi @trevor320,

Thanks for taking the time to write in. Sorry to hear about the difficulty. One of the admins on your team should be able to assist you with the recovery process:

1Password Teams Admin Guide: Account Recovery

Thanks!

Ben

Unable to log into iOS app, though my password is absolutely correct.

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1Password Teams Admin Guide: Account Recovery