To protect your privacy: email us with billing or account questions instead of posting here.

Can you Refund/Redirect my account purchase?

Options
jaushman
jaushman
Community Member
in Memberships

I followed the links in the Mac version of the software to purchase a license after trial. However, my family account is still showing as frozen. Based on other forum posts it sounds like I followed the purchase path to the wrong product. Can you correct my purchase information or refund my software purchase so I can properly subscribe my family account?

Thanks!

1Password Version: 6.3.3
Extension Version: Not Provided
OS Version: 10.11.6
Sync Type: Dropbox

Comments

  • Ben
    Ben
    Options

    Hi @jaushman

    No problem. I've refunded your license purchase so you can instead subscribe to 1Password Families. You would do that through the web interface for your family account:

    http://signin.1password.com

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

This discussion has been closed.