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I purchased a license but I get a message saying I don't have an account

RickClark
RickClark
Community Member

I purchased a license for 1Password 6 and have it installed on my computer but when I try to log into my account I get a message that my email address is incorrect. I can't create a new account because I can't find anywhere to actually view the license to get the number.


1Password Version: 6
Extension Version: 3.5
OS Version: OS X 10.11.6
Sync Type: iCloud
Referrer: forum-search:I purchased a license but I get a message that I don't have an account.

Comments

  • Hi @RickClark,

    Licenses and accounts are generally an either / or deal. You either have a license, or you have an account. Most people do not have both.

    I checked, and you do have a license, and not an account. I've resent your license information to the email address on file.

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

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