Fingerprint Unlock Unavailable error message on HTC One+

I can't turn on fingerprint unlock on my HTC One+ Android phone. I'm getting a Fingerprint Unlock Unavailable error message. Any hope? Thanks.


1Password Version: 6.4.3
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Fingerprint Unlock Unavailable

Comments

  • periperi

    Team Member

    Hey @AugieJoe. Fingerprint Unlock is supported on devices that support the fingerprint framework in Android Marshmallow. Currently, the only devices that we know have this support are Google's Nexus 5X, 6P, and Pixel devices, but we have seen support expanding to devices from other manufacturers.

    Unfortunately if you're seeing that Fingerprint Unlock is unavailable, it means that your device doesn't support this framework, but we hope to see other manufacturers support in the future! Let us know if you have any other questions!

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