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Account is "frozen" despite paying for the download from itunes...now i need to subscribe??

jsg205
jsg205
Community Member
in Memberships

hello - i downloaded your app and proceeded to make the purchase from my itunes account after the trial ended. despite being billed $64, Im getting a message saying my account is frozen and i need to subscribe?

thanks in advance
joe g

1Password Version: 6.5.2
Extension Version: 4.6.2.90
OS Version: OS sierra 10.12.1
Sync Type: icloud
Referrer: forum-search:Account is "frozen" despite paying for the download from itunes...now i need to subscribe??

Comments

  • Jacob
    Jacob

    Hi @jsg205! Sorry about that. I see you've emailed us as well, and it would be better to discuss this via email so I'll reply there and we can keep the conversation going there for now. :)

    ref: KVZ-92664-366

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