Accidentally Created Vault Now Frozen

s_jacque · December 2016

I have sent an email about this and not gotten your typically fast response, so I'm trying this.

I wanted to use the app on my phone and followed your directions about syncing (I got them via email from one of your employees). This created an extra vault, which I didn't want or need. I got directions about deleting it, which didn't work. Now that vault is frozen and wants billing information.

I own a standalone license and don't even need this vault, so I don't want to pay each month. But because I have passwords in that vault (I moved some to it not knowing that it would be frozen), I keep getting messages about updating my billing information, which is extremely annoying.

How can I get rid of this unnecessary vault (I've already copied all of the passwords into a different vault)?

Thank you!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

ox4dboy · December 2016

@s_jacque please see here:
https://discussions.agilebits.com/discussion/73131/mac-book-only-sees-personal-vault-what-is-the-online-account-and-what-exactly-did-i-buy

I just got done fixing this problem. You need to Log out of the 1Password "Account' in Preferences, then once you do that, locate your Password Vault (Dropbox or iCloud or Local) and then, you can sync your data… and sign back into your 'Account' for whatever reason.

Jacob · December 2016

Hi @s_jacque! I see Nathan got back to you this morning and you're getting things sorted out. Sorry for the delay replying — we've received much more email than normal lately. If you have any other questions just let us know. :)

ref: SAD-92921-691

Accidentally Created Vault Now Frozen

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