I have been intending to sign up for the Family Plan, and the initial trial time ended. So I clicked on the button from the 1Password Mini Menu Bar app that was asking me to pay after the trial period.
I clicked it, and paid from there. I then tried to use my passwords and it still said that I am frozen. Nearest I can tell, I signed up for the License/standalone version, but since it was about the same price for the standalone or an annual Families Subscription payment, I didn't notice the difference.
Can my payment be switched over to the 1Password for Families Subscription?
I am using the version downloaded from the AgileBits website, not the Mac Appstore.