To protect your privacy: email us with billing or account questions instead of posting here.

Forgot masterpassword and want to reset the account and use the same email.

Options
carminkus
carminkus
Community Member
in Memberships

Hi, I recently downloaded 1password, there was only a few things inside, but I forgot my password now, and I've followed some instructions online and clicked help --> troubleshooting --> reset all 1password data. However, now when I want to create a new account, it says my email is already in use, so I cannot create a new account with my main email. Its important for me just to use my my main email, and I obviously can't log in again because I forgot my password!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:forgot masterpassword

Comments

  • Jacob
    Jacob
    Options

    Hi @carminkus! We'd be happy to help you start over with a new account. I'll send you an email about this to get things started and we can keep the conversation going there. Talk to you soon. :)

    ref: NBI-68546-462

This discussion has been closed.