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Help! All of my imported entires are old / outdated

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bethanye
bethanye
Community Member
in Memberships

Hello! I recently changed from 1Password 5 sync'd by Dropbox to 1Password for Families. Today I noticed that many saved passwords were missing, and the entries that are there are way out of date - like circa 2013. I have no idea how to re-do the sync. Can anyone help?

1Password Version: 6.5.2
Extension Version: Not Provided
OS Version: 10.12.2
Sync Type: Dropbox

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  • khad
    khad
    1Password Alumni
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    Hi @bethanye,

    Thanks for taking the time to contact us. I'm sorry you're having some trouble.

    I'd like to ask you to create a Diagnostics Report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

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