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My 1Password account has quietly gone back to "trial mode"

JamesHenderson
JamesHenderson
Community Member
edited December 2016 in Memberships

Hi,

I have just discovered (by pure accident) that my 1Password account has gone back to trial mode - no warning, no email.

It's possible my subscription has expired I guess, but I really have no clue if it is that or a problem with the update that I have just installed.

Can a 1Password rep advise me?

thanks!
James.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @JamesHenderson: It sounds like you may have signed up for multiple 1Password Accounts, purchased licenses, or both, and been using one while paying for the other. The best thing to do would be to shoot us an email from your registered address at support@1password.com with any receipts for your purchases and we'll help you get it all sorted out.

  • JamesHenderson
    JamesHenderson
    Community Member

    @brenty - just done that - thanks!

  • AGAlumB
    AGAlumB
    1Password Alumni

    @JamesHenderson: Thanks! I see that we've received your email, so we can continue the conversation there. We'll get back to you shortly! :)

    ref: MJX-18378-638

  • JamesHenderson
    JamesHenderson
    Community Member

    cool!

  • Ben
    Ben

    :+1: :)

    Ben

This discussion has been closed.