My account is frozen!

edited December 2016 in Memberships

My account is frozen and it said that my trial has ended. However I've purchased the license for this app since June 2016. I've emailed your support team but there's been 2-3 days without anything except an automated email saying they've received my email. And why is it asking me to subscribe? Does it mean 64$ that I've paid is only for half a year?

1Password Version: 6.3.1
Extension Version: Not Provided
OS Version: 10.12.3 Beta (16D17a)
Sync Type: iCloud


  • FrankFrank

    Team Member

    Hi minhqp107 - Thank you for reaching out to us and I apologize for the confusion. I removed your second post since this is a public forum and that contained private information. I just replied back to your email so we can continue the conversation there. Sorry again for the wait. Talk to you soon :-)

    ref: VSQ-49997-988

  • I received your email and replied. Thanks for the reply above.

  • FrankFrank

    Team Member

    Hi @minhqp107 - Thank you for letting me know. Checking now :-) Talk to you in a few.

This discussion has been closed.