Can't recall MasterPassword -want to reactivate Touch ID

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helpmeplz
helpmeplz
Community Member
in iOS

Help! I had been using Touch ID to access 1Password via my iPhone 6, and I tried to manually input the password yesterday. I keep getting it wrong and the finger Touch ID is not working now.
Is there any way A. to turn Touch ID back on or B. for me to reset my Master Password?

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  • Ben
    Ben
    Options

    Hi @helpmeplz,

    Thanks for taking the time to write in. I'm sorry to hear about the trouble unlocking 1Password.

    Touch ID can only be enabled by entering the correct Master Password. You can read about possible solutions regarding your Master Password here:

    Change or recover your Master Password

    Ben

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