offer me a Fam Acct after trial

My trial lasts 4 more days. i want a fam acct, not an indiv acct. its not being offered to me. help.

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Referrer: forum-search:want to start family account after free month


  • BrianBrian

    Team Member
    edited January 2017

    Hi @jclevinson ,

    Thanks for reaching out to us! :smile:

    I'm sorry to hear about the difficulties you are having with your trial. If you would like to upgrade to a family account, please click on the "Invite Members" option under the menu after you sign in on For your convenience, the option can be seen below.

    Once this is done, you will be presented with a couple of options that will allow you to decide how you would like to proceed. Please choose the "Family" option, as you want to upgrade to a family account. The button/option should look something like the one in the below screenshot:

    Once you follow the on-screen instructions from this point, your account will be upgraded to the family plan. Hopefully this helps, but please do not hesitate to ask if you have any further questions or concerns!

    ref: AVB-65246-584

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