How to sync something marked as a sync error and an offline change in Windows App - Teams.

sam1psam1p
edited December 2016 in 1Password 4 for Windows

Team Account
Latest non-beta version of 1password for Windows


1Password Version: latest
Extension Version: latest
OS Version: Windows 10
Sync Type: Teams
Referrer: forum-search:How to sync something marked as a "sync error" and an "offline change" in Windows App

Comments

  • sam1psam1p
    edited December 2016

    Team Account
    Latest non-beta version of 1password for Windows

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @sam1p,

    Thanks for writing in.

    You can't force the sync for the items in the Sync Error list, the server is rejecting it. To fix this, please use this guide to generate the 1Password diagnostic report and email it to us at [email protected]. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

    Let us know here when you've sent it, so we can confirm we got the email.

  • Same issue for me. I just sent in email with diagnostic report attached as per the instructions above.

  • GregGreg

    Team Member
    edited September 2017

    @l610024: Found it! We will take a look and get back to you shortly. Thanks! :+1:

    ref: RXC-28295-157

This discussion has been closed.