All of my browser extensions - Safari, Chrome and Firefox have stopped working and can't connect

All of my browser extensions - Safari, Chrome and Firefox have stopped working and can't connect to 1pw app any more, even when I delete and reinstall the extensions. Do I need to reinstall the entire app?


1Password Version: 6.5.3
Extension Version: Not Provided
OS Version: OS X 10.12.2
Sync Type: Families (primarily)
Referrer: forum-search:All of my browser extensions - Safari, Chrome and Firefox have stopped working and can't connect to 1PW any more!

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hello @hosseinghodse,

    I would start with the menu option Help > Troubleshooting > Restart 1Password mini. If that doesn't work I would restart your Mac and see if that makes any difference.

    If you're still seeing no improvement I would ask that you send in a diagnostic report, this guide will assist.

    For 1Password on your Mac

    Please do not post your Diagnostics Report in the forums

    The email address you will want to use is support+extension@agilebits.com.

    When sending the diagnostic report to the address above it would help immensely if you could include a link to this thread and your forum handle so we can connect the two.

    Once you've sent the report a post here with the ticket ID will help us to keep an eye out for it. With access to the report we should be able to better assist you :smile:

  • hosseinghodse
    hosseinghodse
    Community Member

    Actually - have resolved it all myself now:

    • rebooting, restarting the mini-1pw didn't work
    • uninstalled 1pw in its entirety
    • reinstalled
    • reinstalled extensions and reconnected them with 1pw

    No idea what happened. Please advise if you'd like diagnostics all the same for your own analysis.

    Kind regards
    hoss

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hello @hosseinghodse,

    If things are working properly we can skip the diagnostic report but should you have any further issues please do let us know.

  • chulkilee
    chulkilee
    Community Member

    Help > Troubleshooting > Restart 1Password mini solved my issue. I think this should be mentioned on https://support.1password.com/extension-troubleshooting/ (the failed extension set up page has a link to this)

  • jxpx777
    jxpx777
    1Password Alumni

    Thanks for the update, @chulkilee. Glad things are working now.

This discussion has been closed.