Trouble with 1Password 3 for Mac and upgrading to version 6

@jamphd: No worries! We'll go through step by step so you can get it setup just the way you want.

If you'd like to start over completely, that's actually pretty easy. Just make sure 1Password is locked and go to Help > Troubleshooting > Reset All 1Password Data. Just make sure that you don't have anything important stored there!

Regarding generated passwords, in the side bar on the left in 1Password, you'll probably see the Passwords category. These aren't directly used to login to websites; rather, when you generate and use a new random password, 1Password saves a Password item for it, just in case. That way, even if you don't save a Login in 1Password for the site, you can recover it:

1Password safety net

As for the various browser password management / autofill features, you can disable these. Some people use them alongside 1Password, but we generally recommend against that, because it can create confusion over what is saved where:

Turn off the built-in password manager in your browser

It is not possible to disable the macOS (or iOS) Keychain, and you probably don't want to disable iCloud Keychain completely since many other features depend on it, but you can disable autofill in Safari.

Finally, while you probably have accounts that aren't using generate passwords, you use 1Password to improve the security of your existing accounts by updating them:

Change your passwords and make them stronger

Let me know how it turns out! :)

@jamphd: Can you tell tell me the source of your confusion? Where are you running into trouble exactly? You asked about a number of unrelated things, so I tried to address all of them; but certainly it isn't possible for us to offer a single video to address all of the questions you happened to ask, especially since much of it involves other companies' products, such as iCloud and the web browser. I'm happy to help you with 1Password, but I really need to know what you still need help with after all this time. Thanks in advance! :)

Hi @jamphd,

Since you were able to upgrade and now have questions about saving/changing/filling passwords on websites, I've moved your forum thread to our Saving and Filling in Browsers forum. I hope you don't mind!

If I change a password will 1password automatically go to the newest password?

To change a password for a website account, you'll want to sign into your account on that site and find its 'change password' form. When you select a new password and submit that form, 1Password should offer to update your Login item with that new password, so it has the same information as the website. We explain how to do that here:

• Change your passwords and make them stronger

Some logins I have 5 or 6 passwords?

Sorry, I'm not sure what you're asking here - can you please elaborate on what you mean?

Does 1 password automatically create a password, or does it use the one I create?

It will work either way: When you save or update a Login item through the 1Password extension in your browser, 1Password will save whatever password you entered on that website (regardless of whether that password was created by you or by the password generator).

If you want to have 1Password generate a password for you when signing up on a website or when changing a website password, you'll need to use the 'Password Generator' option in the 1Password extension / 1Password mini. Please see the above knowledgebase article about changing your passwords to find more information about that.

How can I use this on my Mac, iphone and my ipad?

If you're asking about how to use 1Password in general, I highly recommend checking out these pages on our support site:

• Get to know 1Password for Mac
• Get to know 1Password for iOS

Or if you're asking about how to save, fill, and change passwords on websites, please make sure you take a look here:

• Saving, filling, and changing your passwords

Does that help? Please let us know if you have any questions about anything in those support articles, or if you have other questions. Cheers! :)

@jamphd: Ah, that explains it. It sounds like you never installed 1Password 6 like I suggested back in October, which also explains why you had trouble with the x-onepassword4:// link after that, and why everything we've suggested since then didn't make sense to you.

Please check your email for your license information, which I've just sent again. This will include a link to install 1Password 6 (which is compatible with Sierra and modern browsers) and for your license. Please install 1Password 6 first so that the license link works when you try to use it. Then, install the 1Password extension in your browser. That should get you most of the way to where you want to be. Just let me know when you've done that and we'll go from there. :)

Greetings @jamphd,

As these are public forums I've removed a couple of the images you added to your last post - you probably don't want certain details being visible to the entire world :smile:

The first thing to do is get rid of 1Password 3 for Mac. While it is still in a pre-initialised state you do have a copy of 1Password 6 on your Mac now and that older version just isn't going to work any more.

1. Open a Finder window and look at your /Applications/ folder.
2. You should see two copies of 1Password, one titled 1Password 6 and one just titled 1Password. Move the one titled just 1Password to the Trash.

Next let's see if we can help get 1Password 6 set up. At the moment you're in a setup window for a 1Password account. Our 1Password accounts are a new service we introduced last year and they require an account key and Master Password as part of the credentials to unlock the encrypted vaults stored on our server. What you have is a licence key, something we used back in 3 for Mac. A licence key was how we informed a copy of 1Password 3 for Mac that the user was a fully paid customer and could legitimately use 1Password. This is separate from your vault and was just about instructing 1Password not to behave as if a trial was active or had expired.

On the first welcome screen of 1Password there be a few options, pick the one titled More Options.... This will cause a small menu to appear. Pick the option titled On my Mac. On this next screen click the button title Choose File.... This will open a small Finder window whose purpose is to allow the selection of an existing Agile Keychain. It will undoubtedly not show you your Agile Keychain to start but don't worry.

If you use Dropbox try looking in your Dropbox folder for something titled 1Password.agilekeychain. If you find one select it and you should be presented with the standard 1Password lock screen.

If you don't use Dropbox then your Agile Keychain is likely in the default location for 1Password 3 for Mac so can you try the following please.

1. Open a Finder window.
2. Use the menu option Go > Go to Folder....
3. Paste in the following path and click the Go button. The path to paste in is ~/Library/Application Support/1Password/.
4. All going well you should see a 1Password.agilekeychain in the Finder window. Drag and drop this anywhere on top of the Finder window that 1Password opened up and you should find it now shows the 1Password.agilekeychain in that window and it's selected. Clicking the Open button should now present you with the standard 1Password lock screen.

You will likely find 1Password starts off in a trial mode and what you need is to download and use your licence file. There will be a link in the email from us assuming you've requested your licence details any time recently.

Longer term you may want to consider a 1Password account. It's a subscription based service where we host your data. It's designed to try and make adding new devices a lot easier amongst other things but before we reach that stage we need your data from the older 1Password 3 format in a copy of 1Password 6 anyway which requires all of the above.

Please do keep us posted as to how you get along and I hope something here helps.

Hi @jamphd,

Sorry for not getting back to you earlier to try and ease your concerns. What you posted shouldn't lead you to being hacked, at worst you may receive some spam if miscreant found the email address in the brief time it was available and decides to add you to a list somewhere. What you definitely haven't done is left your vault vulnerable. When it comes to personal data I just like to be cautious and ensure our users don't accidentally reveal anything they probably didn't intend to. Don't worry, it's nothing like the incidents you hear about when companies lose your details like a social security number if you're in the US.

I hope this reassures, please do say if you're still worried.

@jamphd, we all have moments where we wonder what we were thinking. I've had entire days where I look back and wonder if my brain was working at all when I review how I tried to help somebody. Thankfully I do genuinely doubt you've placed yourself in any harm, I just wanted to make sure we kept it that way and minimised any opportunity.

Hopefully 1Password is working better for you but please don't forget we're always here to help if you're struggling with any aspect of it.