1Password is suddenly not working, nor is the extension. It closes out without action by me.
1Password and its extension are suddenly not working on my MacBook Pro. It has been working up until I turned on my computer today. My account still works on my Mac and iPhone.
I get a statement that "1Password failed to connect to 1Password mini. Please quit 1Password and start it again." All items in the dropdown is greyed out and won't allow me to update it.
I have already uninstalled the extension and reinstalled, then restarted my computer without success; I still get the same error statement.
Can you please help me?
Thank you in advance!
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: OS Sierra 10.12.3
Sync Type: Not Provided
Referrer: forum-search:1password not working
Comments
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1Password and its extension are suddenly not working on my MacBook Pro. It has been working up until I turned on my computer today. My account still works on my Mac and iPhone.
I get a statement that "1Password failed to connect to 1Password mini. Please quit 1Password and start it again." All items in the dropdown is greyed out and won't allow me to update it.
I have already uninstalled the extension and reinstalled, then restarted my computer without success; I still get the same error statement.
Can you please help me?
Thank you in advance!0 -
I'm having exactly the same issue on my MacBook Pro. All is okay on my iMac, but I've had it running for a few days, and am now afraid to reboot it.
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I just saw this in the Knowledge Base, and am going to try it.
If you're seeing "1Password failed to connect to 1Password mini", here is what you need to do:
Quit 1Password Open Finder and go to your Applications folder Move 1Password to the Trash Enter your macOS password if prompted Download and install this version
1Password should now launch normally.
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That solved the problem for me! :-) I hope it works for you.
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@21hummingbirds @STF4 if you are still having problems please read the first post in this thread in the 1Password for Mac forum. Note that you'll get faster help if you post about 1Password for Mac problems in that forum. This forum concentrates on 1Password for iOS.
Stephen
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Thank you STF4 and Stephen. That worked like a champ!
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Hi folks,
I've moved this to our Mac forum, it is unrelated to iOS. The post Stephen_C linked to should help (thanks Stephen!). If you're still having difficulties please follow up here. :)
Ben
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I can't believe that this info wasn't mass-spreaded via email or something. I just spent all the morning trying to fix this error. I was just about deleting my account because couldn't make it work.
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Corrected my problem
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@brianmoyano wrote "I can't believe that this info wasn't mass-spreaded via email or something".
I agree. Judging by the number of different threads on the same problem all over the net, Agilebits should have mass emailed their databases about it.
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@machineage11: I'm glad that Stephen_C was able to assist! :)
@mikebore, @brianmoyano: That's not something we're prepared to do, both philosophically and practically, as we don't have a customer email database as you imagine; rather, we have an opt-in email list, and the blog (where we posted more information about this issue, with more to come), which is also inherently opt-in. And, as you can probably also imagine, we have been focused (and continue to be) on addressing the problem. I'm really sorry if you were also affected by this, and please let us know if you continue to have any further issues. We're here for you! :blush:
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