Stuck on "Please wait while 1Password configures your account."

rhencke
rhencke
Community Member

Hello!

I am new to 1Password, and just created an account today (trial on Individual plan). I have successfully set up an account on https://my.1password.com and am attempting to link it to the Android app.

Here are the steps I am following.
1) Install 1Password from the Play Store
2) Open 1Password
3) Tap the '1Password.com' button under 'Used 1Password before?'
4) Tap 'Scan account details', and scan the QR code displayed at https://my.1password.com/apps.
5) Fill in my master password and click 'Sign In'

At this point, the app shows a spinning wheel for an indefinitely long amount of time. Attempting to press the back button shows 'Please wait while 1Password configures your account'. I've waited for 10 minutes or so with no luck. I've tried uninstalling and reinstalling, and following the above directions, but I end up at the same point. I've double-checked my master password and that seems to be alright.

I am running 1Password 6.5.1 for Android, on Android 7.1.1 on a Nexus 6P. Any ideas about what might be happening?


1Password Version: 6.5.1 (Android)
Extension Version: Not Provided
OS Version: Android 7.1.1 (Nexus 6P)
Sync Type: Not Provided

Comments

  • rhencke
    rhencke
    Community Member

    Well... I tried one more time this evening, and it went smoothly and signed right in. Not sure what was going on before, but all set now!

  • Hi @rhencke. I'm glad you were able to get everything set up after all! Please let us know if you have any other problems again in the future. Thanks!

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