Logins missing from my extension

Hi, @justingirves. Thanks for your post. It sounds like this is possibly related to search more than the extension. If you navigate to a page for which you have a Login stored and then click the extension toolbar button, do you see the Login suggested?

One possibility is that maybe your search criteria changed. If you open the main 1Password application and then click into the search field, there is a small triangle that appears next to the magnifying glass. If you change to Search All Fields, does it make a difference in your search results?

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Jamie Phelps
Code Wrangler @ AgileBits
Fort Worth, Texas

Greetings @justingirves,

I'm not even sure where I'm going with this one just yet but can you try something for me please. Can you select one of the Login items you're having trouble with and use the keyboard shortcut ⌘D to have 1Password duplicate the item. The duplicate will start off in edit mode with the text - Copy appended to the title. If you save, does 1Password find this duplicate where it wasn't finding the original?

Hi @justingirves,

Sorry for the delay in replying to you. This is highly strange. I'd like to suggest performing a test using an example Login item I've created. I will include the item I've created so that you can also try it. Then we can compare the results to see if there is a difference in behaviour.

Step 1: Create the Test Login Item
So the first step is to create the test Login item. 1Password can create a Login item from text in your Mac's clipboard if it is in the correct format. You can create the item by:

1. Copying the following text (highlight it, then right-click & copy): {"sectionName":"S","details":{"sections":[{"title":"Related Items","name":"linked items"}],"fields":[{"value":"sample_username","name":"username","type":"T","designation":"username"},{"value":"sample_password","name":"password","type":"P","designation":"password"}]},"uuid":"awv5scnunver7h4fbuze75h6vm","updatedAt":1489689746,"createdAt":1489689642,"categoryUUID":"001","overview":{"title":"Search Example Login","url":"www.samplewebsite.com","ainfo":"sample_username","ps":63},"URLs":[{"overview":{"label":"website","url":"www.samplewebsite.com"}}]}
2. Switch to 1Password for Mac and from the menubar, click File > New Item from Clipboard (see screenshot below)
3. You should now have the test Login item in your vault (see screenshot below).

Step 2: Ensure our search settings are the same
In my case, I left my search settings at their default settings: "Search Major Fields".

Step 3: Test Searching in the main 1Password app
Now let's see what happens when you search for samplewebsite in the main 1Password app. In my case, this is what I get:

Step 4: Test Searching in the 1Password Mini
Finally, lets try searching for the same Login item in the Mini. This is what I found in my case:

Please let me know if you get the same results - if not please let me know and take a screenshot of your results. Be sure to not include any sensitive or personal information in these screenshots.

Looking forward to hearing back. Hopefully we can resolve this soon.

Best regards,
Matthew

@justingirves If you click the gear button to the right of the search field, what do you have selected, "Search Major Fields" or "Search All Fields"? I also see that you have used two different search terms. Does it behave differently if you search for the same text? Lastly, in the first screenshot, there is the "Show 3 more items" item below the "paypal TrollbeadsAkron" search result. If you click on it, does that show the items you're missing?

Hey @justingirves,

Thanks for your reply, I think there might be some confusion. When you clicked "Show 3 more items" and saw email addresses, it sounds like you clicked the "Show more items" at the bottom of the 1Password Mini. However there are three "Show 3 more items" in your screenshot. I'll highlight the one that Jamie was talking about below - hopefully that will expand to show you the Login items you were expecting to see.

Let me know how it goes for you.

Best regards,
Matthew

@justingirves: Ah, great! Did you perhaps add more new ones there? That could push others to the back of the line, either because they are a less exact match, or just by virtue of there being a longer list now. Also, if you're at a different URL than the one saved in those items, they'll be relegated to the "more items" section there.

Hi @justingirves,

Can I ask, are you still seeing the issue? I realise that may sound like an odd question but I was able to reproduce initially and now I'm seeing more sensible behaviour of all three Login items displaying even when searching just on a partial string. I see we're up to 6.6.3 now so I'd be interested in learning if you're running this version and whether you are still experiencing the problem.

Greetings @justingirves,

So I have a couple of questions.

1. When you say clicking a link, are we talking about a bookmark or literally just a normal link as it would appear on the page?
2. Have you ever seen any consistency, does it happen on the same site and if you repeat whatever led to it appearing will it appear again?

At the moment the only thing I can think of that would cause that is what we call a 1Click bookmark. It's based on how open and fill works and if 1Password was locked and a 1Click bookmark used it would result in the lock screen appearing like that. Anything else will be unusual and not something I've seen in the past. We'll certainly see what can be done to help though.

@justingirves: I got it a few days ago, so it's either yet to propagate in your region or the cache is a bit stale on your machine. It may help to manually refresh or restart your Mac. But no matter what you'll get it eventually. :)

:) :+1:

Edit: Actually, now that I think about it, maybe it was just yesterday, after I'd restarted for the macOS 10.12.4 update. :lol: