New Safari 5.1 extension displays inaccurate / unresponsive data [Caused by SIMBL]

1P_User · July 2011

Scrambled data in extension window.

My setup:

- Mac Pro tower running OS X Lion (10.7)
- Safari 5.1 (7534.48.3)
- 1Password Version 3.7.0 (build 31083)
- Safari Extension (beta) 3.7.b5

No matter what website I'm on, when I click the "1P" button in the toolbar, I get the same (incorrect/inaccurate) data displayed in the drop down ... non-responsive to any clicks in any part of the 1Password drop down menu.

I've attempted the following troubleshooting activities:

- quit and restarted Safari multiple times
- disabled/re-enabled javascript
- uninstalled and re-installed the extension
- logged-out of my machine and logged back in again

... nothing seems to have any impact.

Can you suggest any other actions I've not tried?

Here are some screenshots of what I'm seeing...

wellsfargo.com

paypal.com

AgileBits Support Forum

Please help. Thanks.

MacFrank · August 2011

Same issue with me!
Still not happy.
Send an e-mail to support but no answer yet

MacClaus · August 2011

I don't have a problem with the new extension at the Agile login, but two small marks, where the cursor is:

JSamJr · August 2011

Having the similar problems. Yesterday clicking the 1P menu button resulted in an empty window. Today after installing extension 3.7b7 I get a garbled, unresponsive window.
OS X 10.6.8
Safari 5.1 (6534.50)
1Password extension 3.7.b7

Screen shot:

jbarnabasl · August 2011

I am having exactly the same problem (on the same set-up).

And have had no response to an email I sent requesting support several days ago!

MikeT · August 2011

Hi guys,

Do you have Wondershare’s AllMyTube/Free YouTube Downloader extension installed in Safari 5.1? If you do, please try to remove it via the uninstaller that’s located in the Wondershare folder inside your Applications folder.

If not, please try to disable other extensions that might be in Safari 5.1 and see if that’ll fix the issue with the interface. If it does, try turning the extensions back on, one by one until you find the culprit.

Please share your reports with us as we’re trying to narrow down the culprits ourselves as well.

MacFrank · August 2011

Installed no extensions at all, still no luck!
Delete, reinstall etc

1P_User · August 2011

MikeT wrote:

Hi guys,

Do you have Wondershare’s AllMyTube/Free YouTube Downloader extension installed in Safari 5.1? If you do, please try to remove it via the uninstaller that’s located in the Wondershare folder inside your Applications folder.

If not, please try to disable other extensions that might be in Safari 5.1 and see if that’ll fix the issue with the interface. If it does, try turning the extensions back on, one by one until you find the culprit.

Please share your reports with us as we’re trying to narrow down the culprits ourselves as well.

The only extension I've installed other than 1P is David Yoo's "Sessions" ( ). I've tried disabling, uninstalling, restarting Safari, uninstalling 1P, reinstalling 1P... same result. There doesn't seem to be a relationship between 1P and that extension.

MikeT · August 2011

Thank you guys, we appreciate you taking the time to check.

Can you also look into the following folders and share the file names with us:

Home &gt; Library &gt; InputManagers

Home &gt; Library &gt; Internet Plug-Ins

MachintoshHD &gt; Library &gt;  Internet Plug-ins

The easiest way to gather those information is to open the main 1Password app, go to Help > Troubleshooting > Diagnostics Report, click on the blue icon to open it in Safari. After that, scroll down until you see:

Summary &gt; Installed Extensions

Copy the contents of the four folders for us.

Thanks again, guys!

1P_User · August 2011

Here's Mine...

/Library/InputManagers

1PasswdIM
GearsEnabler

/Library/Internet Plug-Ins

AdobePDFViewer.plugin
DivXBrowserPlugin.plugin
DYMO NPAPI Addin.plugin
DYMO Safari Addin.bundle
DYMO Safari Addin.plugin
Flash Player.plugin
flashplayer.xpt
Flip4Mac WMV Plugin.plugin
Flip4Mac WMV Plugin.webplugin
iPhotoPhotocast.plugin
JavaAppletPlugin.plugin
nsIQTScriptablePlugin.xpt
OVSHelper.plugin
Quartz Composer.webplugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
SharePointWebKitPlugin.webplugin
Silverlight.plugin

/Users/robb/Library/Internet Plug-Ins

WebEx.plugin

seelsorger · August 2011

This was at the bottom of the Safari Version 5.1 (7534.48.3) using the 1 Password Version 3.7.1.BETA-2 (build 31087) I sure hope you get this bugger figured out. I am a novice, but have used this computer for a long while.
file:///private/var/folders/lz/_j1r45xn46g82fw0_yjy7mz80000gn/T/TemporaryItems/(A%20Document%20Being%20Saved%20By%201Password%202)/1PasswordBeta.safariextz
file:///private/var/folders/lz/_j1r45xn46g82fw0_yjy7mz80000gn/T/TemporaryItems/(A%20Document%20Being%20Saved%20By%201Password%202)/1PasswordBeta.safariextz

roustem · August 2011

I wonder if you have any other extensions, especially extensions based on SIMBL or Scripting Additions installed?

We had a few reports about SafariSniffer (and a few other extensions) causing this problem.

dnedrow · August 2011

The newest (3.7.b9) extension is really in bad shape. The popup is completely illegible on my system.

Lion 10.7
Safari 5.1
1Password 3.7.1

MacFrank · August 2011

MikeT wrote:
Thank you guys, we appreciate you taking the time to check.

Can you also look into the following folders and share the file names with us:
Home &gt; Library &gt; InputManagers

Home &gt; Library &gt; Internet Plug-Ins

MachintoshHD &gt; Library &gt;  Internet Plug-ins
The easiest way to gather those information is to open the main 1Password app, go to Help > Troubleshooting > Diagnostics Report, click on the blue icon to open it in Safari. After that, scroll down until you see:
Summary &gt; Installed Extensions
Copy the contents of the four folders for us.

Thanks again, guys!

Here is mine:

1Password Diagnostics Report for MacFrank

Generated: Tue Aug 02 09:36:19 +0200 2011

This information will be used by AgileBits to help resolve any issues you may have.

Configuration

Your OS X user account has an invalid shortname. Short names can only contain lowercase letters and an invalid shortname can cause many different problems with 1Password. Apple has a technote about how to change the shortname for your account.
One or more 3rd-party SIMBL bundle is installed. These can interfere greatly with the proper behavior of the 1Password browser extensions. Please disable them if you are having any issues.
Summary

1Password Version: 3.7.1 (build #31089)
Mac OS X Version: 10.7 (11A511)
Active Keychain Format: Agile Keychain
Agile Keychain location: /Users/MacFrank/Dropbox/1PassWord/1Password.agilekeychain_folder
Number of 1Password files: 404
User MacFrank is in admin group
Installed extensions:
/Library/Internet Plug-Ins

Flash Player.plugin
flashplayer.xpt
Flip4Mac WMV Plugin.plugin
Flip4Mac WMV Plugin.webplugin
Google Earth Web Plug-in.plugin
iPhotoPhotocast.plugin
JavaAppletPlugin.plugin
LogMeIn.plugin
LogMeInSafari32.plugin
LogMeInSafari64.plugin
nsIQTScriptablePlugin.xpt
Quartz Composer.webplugin
QuickTime Plugin.plugin
Silverlight.plugin

MacFrank · August 2011

I found the solution, there was a SIMBL.
SafariSniffle.bundle I removed to the desktop and everything is working!!!!!!
Can I delete that bundle?

Edit by AgileBits: This is a proven solution. Many SIMBL plugins are not yet compatible with Lion and break Safari extensions.

amjbarnesy · August 2011

This is all I get? I have no other Extensions, its 3.7.b9 with Safari 5.1 on Lion?

I've uninstalled, reinstalled............ loads of times?

anyone help.

mcweb · August 2011

Well as many I have problems with the latest version of 1P and the Safari extension. Since Lion I have seen 3 different 1P windows in Safari:

1 - At one time the window was just blank.

2 - Then the window showed a nice login icon and textfield, but the function was not working.

3 - And now I have a mess with scrambled text and icons not working at all (see attached).

I have not seen 1P working in Safari at all

I am running the latest version of everything.

Sad to see my favorite Mac app of all time turn into this mess. Just can't believe how bad it turned out, especially since I have always enjoyed your regular and worthwhile updates.

I hope it will return to the good old 1Password that I once liked and recommended too all Mac users.

Oh and please bring back right click option.... removing that was the single most stupid idea - sorry!

mcweb · August 2011

I am having the same issue and made a post about it... Sorry did not see you made a similar one before me.

bswins · August 2011

Hello amjbarnesy and mcweb. Welcome to the Forums!

Hope you both don't mind, but I merged your topics with a similar thread discussing your issue.

Please review the previous posts for details regarding a possible conflict with .

As macfrank found, a particular SIMBL called SafariSniffer.bundle was the apparent conflict.

If you are interested, there has been discussion regarding this particular SIMBL in the Apple Support Forums:

It may be worth reviewing in case you are experiencing other issues in addition to the garbled 1P Safari UI popover.

Please let us know if this is the cause for your troubles. If not, please look for other potential conflicting extensions as mentioned earlier in the thread.

Cheers!

Brandt

Ben · August 2011

dnedrow wrote:

The newest (3.7.b9) extension is really in bad shape. The popup is completely illegible on my system.

Lion 10.7
Safari 5.1
1Password 3.7.1

Hi dnedrow,

Welcome to the forums

This is caused by using an extension that is not compatible with Lion, such as Wondershare AllMyTube. These issues can be resolved by removing the offending extension(s). They are generally found in /Library/Application Support/SIMBL/Plugins

Thanks
Ben

mcweb · August 2011

MikeT wrote:

Hi guys,

Do you have Wondershare’s AllMyTube/Free YouTube Downloader extension installed in Safari 5.1? If you do, please try to remove it via the uninstaller that’s located in the Wondershare folder inside your Applications folder.

If not, please try to disable other extensions that might be in Safari 5.1 and see if that’ll fix the issue with the interface. If it does, try turning the extensions back on, one by one until you find the culprit.

Please share your reports with us as we’re trying to narrow down the culprits ourselves as well.

I have just removed AllMyTube as described and now the interface works as it should. I can unlock and no more destroyed text.
Thanks.

roustem · August 2011

MacClaus wrote:

I don't have a problem with the new extension at the Agile login, but two small marks, where the cursor is:

It seems that the content doesn't fit -- please try to scroll.

dnedrow · August 2011

Ahhh. Thanks for the response.

-David

dlenz · August 2011

I hate the new extension. Too many problems. FORM OVER FUNCTION! It looks pretty, but functionality is far worse.

1P_User · August 2011

roustem wrote:

I wonder if you have any other extensions, especially extensions based on SIMBL or Scripting Additions installed?

We had a few reports about SafariSniffer (and a few other extensions) causing this problem.

Yes! Removing SIMBL/SafariSniffer solved the issue for me. A tip for others impacted by this... in my case, the SIMBL/SafariSniffer plugin was residing in the top level "/Library" directory instead of my home directory "~/Library". Might be useful to check both places.

Thanks for tracking down this conflict. I'm pleased to be able to use 1P again. :-)

jbarnabasl · August 2011

mcweb wrote:

I have just removed AllMyTube as described and now the interface works as it should. I can unlock and no more destroyed text.
Thanks.

Same here. Many thanks.

MikeT · August 2011

dnedrow wrote:

Ahhh. Thanks for the response.

-David

Hi David,

On behalf of Ben, you’re welcome.

If we can be of further assistance, please let us know.

brenty · August 2011

Hey, dnedrow! Welcome to the forums!

I am glad it is working for you now. I hope you don't mind, but I have merged this thread with the appropriately titled, pre-existing one.

Just to be clear for everyone new to the thread, removing the SafariSniffer SIMBL plugin (which can be uninstalled along with Wondershare, etc.) will fix the non-unlockable or scrambled 1Password extension window problem.

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jbarnabasl · August 2011

MikeT wrote:

Hi guys,

Do you have Wondershare’s AllMyTube/Free YouTube Downloader extension installed in Safari 5.1? If you do, please try to remove it via the uninstaller that’s located in the Wondershare folder inside your Applications folder.

If not, please try to disable other extensions that might be in Safari 5.1 and see if that’ll fix the issue with the interface. If it does, try turning the extensions back on, one by one until you find the culprit.

Please share your reports with us as we’re trying to narrow down the culprits ourselves as well.

I've removed AllMyTube/Free YouTube Downloader and it seems to have cured the problem with the 1P popup. Thanks for the advice!

von · August 2011

I had the same problem which got sorted. today I am unable to sign in at all with the IP button since Version 5.1 (7534.48.3) .

MikeT · August 2011

von wrote:

I had the same problem which got sorted. today I am unable to sign in at all with the IP button since Version 5.1 (7534.48.3) .

HI Von,

Are you on Lion? If yes, please open Safari and then press “Command + Option + Q” to shut down Safari without saving its state. See if opening Safari again will help 1Password work better.

If not, can you tell us which versions of the 1Password app and the extension you’re using. You should be at 1Password 3.7.1 for the app and 3.7b10 for the extension. If you’re running older versions, please update them as soon as possible and see if it’ll work better.

Please let me know how it turns out.

New Safari 5.1 extension displays inaccurate / unresponsive data [Caused by SIMBL]

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