Cant access to my account family via web


i cant access to my account family in my browser, the message error in login is "Cannot sign in. Your email address, Secret Key, or Master Password is incorrect.".

I dont know what is the problem, I have my emergency kit but I still with the problem.

Help me please.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • FrankFrank

    Team Member

    Hi crismaster - Thank you for reaching out to us. Sorry for the login issues. I sent you over an email so we can work on this together. I rather not discuss any private account related information here :+1: At your earliest convenience, reply back to me so we can continue our conversation. Talk to you soon.

    ref: FVP-88231-423

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