Account frozen. Will continue using my old Dropbox vault. Need to create new Primary vault?

I signed up for an account, now frozen, wish to continue without an account using existing standalone Dropbox vault.
Current vault is read-only. Do I need to create another Primary vault to do this? Is another upgrade required?

Looks like I have 2 separate 1Password 3 licenses, probably one from the App Store and one from your site. Can I get a credit if appropriate?

1Password Version: 6.4.4
Extension Version: Not Provided
OS Version: OS X 10.12.4 iOS 10.3.1
Sync Type: Dropbox
Referrer: forum-search:Account frozen and will cancel. Have Dropbox vault, is this Primary or do I need to create one?


  • FrankFrank

    Team Member

    Hi Fut0rian - Thank you for contacting us and I noticed you sent over an email previously. Since we will be discussing specifics relating to your account, let's continue the discussion over there so I can better assist you. When you get a chance, reply back to me so we can work on this together :+1: Talk to you soon.

    ref: NPR-28584-489

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