My 'secret key' is not recognized but I confirmed it thru 1Password App-Preferences-Account

I know my 'Secret Key' as I have it written down (somewhere safe) but my attempts to log in via the web (Chrome) says it's wrong. So, I verified it by going to the 1Password App, went to Preferences, then Accounts, where the Secret Key is the same. Help!

1Password Version: 6.6.4
Extension Version:
OS Version: OX Sierra 10.12.4
Sync Type: Dropbox
Referrer: forum-search:secret key not working


  • BenBen AWS Team

    Team Member

    Hi @sklages

    Thanks for taking the time to write in.

    Are you certain the other details (particularly sign-in domain and email address) are correct? If you have an individual account your sign-in domain will be If you have a 1Password Families or 1Password Teams account then the sign-in domain will be unique to that family/team (e.x.



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