My fingerprint Id icon gone, and not recognizing my master password

On the lock screen it asks for my master password and the fingerprint ID icon is not present. Additionally, it is not recognizing my master password. I am on iOS 10.3.1


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iOS 10.3.1
Sync Type: Icloud

Comments

  • BenBen AWS Team

    Team Member

    Hi @jjw30127

    Thanks for taking the time to write in.

    Touch ID is not a replacement for your Master Password. The Master Password is still what is required to decrypt your data. Please check out this guide:

    If you forgot your Master Password or you can't unlock 1Password

    Failing that -- do you have access to your 1Password data on any other devices?

    Ben

  • I did not forget my master password and yes I have access on my iPad.

  • BenBen AWS Team

    Team Member

    Great. The first thing I'd recommend then is making a backup of 1Password on your iPad:

    1Password backups

    Then I'd recommend:

    1. Uninstalling 1Password from your iPhone
    2. Turning off iCloud sync on the iPad: 1Password > Settings > Sync > iCloud > Disable Sync
    3. Deleting the 1Password data from iCloud using the iPad: 1Password > Settings > Advanced. Scroll down and tap Erase iCloud Data.
    4. Re-enable iCloud sync on the iPad: https://support.1password.com/sync-with-icloud/
    5. Reinstall 1Password on the iPhone and sync it with iCloud

    Please let me know how it turns out.

    Ben

This discussion has been closed.