Somehow got two versions installed. Deleted older one via control panel. Can't start 1Passwd now
Just noticed that when I upgraded 1Password from 6.4.377 to 6.5.401 on Windows 7 several days ago it left both versions installed. I uninstalled the older one via control panel. After this 1Password would not start, I think because shortcut in Start menu pointed to the wrong place. I deleted this shortcut and pinned v 6.5.401 to the Start menu. It still won't start - "Problem with shortcut. The parameter is incorrect"
Edited to add:
1Password Version: 6.5.401
Extension Version: 4.6.4
OS Version: Windows 7 Home Premium SP 1
Sync Type: login to Agilebits
Firefox Version: 53.0 (32-bit)
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Comments
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1Password Version: 6.5.401
Extension Version: 4.6.4
OS Version: Windows 7 Home Premium SP 1
Sync Type: login to Agilebits0 -
Hello there @mclbryce,
Thank you for reaching out! :+1:
Could you please try to re-install 1Password once again and check if it helps? Please do the following:
1) Uninstall 1Password 6 via the Control Panel and reboot. (Don't use uninstallers, please.)
2) Go to https://app-updates.agilebits.com/product_history/OPW6 and download the latest stable version.
3) Install it and launch 1Password 6.
4) Let me know how it goes.I will be looking forward to your reply!
Cheers,
Greg0 -
Thanks for the response, Greg. I did this yesterday afternoon and restored 1Password to good working order.
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That's good news, @mclbryce, thanks for letting us know.
If you have any other questions, please contact us again.
Cheers,
Alex
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