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I am unable to log in with all the correct info

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lisa_s
lisa_s
Community Member
edited May 2017 in Memberships

I was invited to a family account as a family member. I saved 6 passwords in my account earlier today. now my vaults and all info are missing upon login. I cannot sign in on the 1password traditional website (I get this message: Cannot sign in. The email address and Secret Key are not correct for [removed by AgileBits staff — don't post personal information on a public forum]). it's like my account is lost somewhere... it's really odd. I changed some important passwords and they are only available on 1password. ugh, I'm getting nervous...can someone help??

1Password Version: 6.7.1
Extension Version: Not Provided
OS Version: OSX 10.12.15
Sync Type: Not Provided
Referrer: forum-search:account not recognized

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    @lisa_s: I think you may be trying to sign in with the wrong information. I see you've also emailed us separately, so I'll reply there shortly in case we need to discuss account details.

    ref: NZL-37163-674

This discussion has been closed.