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Locked out of my account, how do I delete my account and create a new 1password

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izdb
izdb
Community Member
edited June 2017 in Memberships

How do I delete my account and start from fresh? I believe I have a paid account associated with my gmail.

This guide is not helpful as it asks you to login at the end of it, which I cannot do. It also does not ask me to create a new vault.
https://support.1password.com/starting-over/

I do not need access to my old passwords as I was able to login using my thumbprint on my iphone.

Any help would be great!


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Meek
    Options

    Hey izdb,

    I've just sent you an email with instructions on deleting your account. Please note that it will also delete any passwords or other items you have saved in 1Password, so make sure to save a copy of them first if you can still access them on your iPhone.

    Once your account is deleted, you can sign up again here:
    https://start.1password.com/signup/plan

    Let us know if there is anything else we can help with!

  • izdb
    izdb
    Community Member
    edited June 2017
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    OK great I've done that. Will my new account have my subscription applied? Thanks.

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited June 2017
    Options

    @izdb: Great! I'll contact you via email shortly so we can discuss account details more privately and get things setup for you. :)

    ref: BNA-83459-239

This discussion has been closed.