1Password extension in Chrome does not get the focus right away to unlock

kmfuse87kmfuse87
edited July 2017 in Windows Beta

Hi Folks,

I use 1Password for windows with the chrome widget and recently when I click the widget and it drops down, it requests my password and indicates that the cursor is blinking there. So i just start typing. Problem is, the cursor isn't in the widget, it's still where i was typing previously. Can you look into this or let me know where I am going wrong?

Thanks
Kevin


1Password Version: 6.6.439
Extension Version: 4.6.6.90
OS Version: Windows/Chrome
Sync Type: Not Provided

Comments

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @kmfuse87,

    Thanks for reporting this.

    Do you mean the typing went into the Chrome's address bar and/or the site's open text field instead of 1Password mini, which was focused?

    That is unusual. Can you tell me what Windows version you're using?

  • Hey Mike,

    you are correct. The widget drops down, cursor blinking and i'll type my password into an email or a slack message.

    Thanks
    Kevin

  • brentybrenty

    Team Member
    edited July 2017

    @kmfuse87: Thans for letting us know. We've had other reports of the browser stealing focus, but could you tell us the version of Windows you're using as Mike requested so we can try to reproduce the issue you're seeing?

  • Sorry, windows 10 pro. version 1073. Let me know if that helps answer the question.

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @kmfuse87,

    I can't reproduce this at all in Chrome on the same Windows version. As soon as I click on the 1Password icon and type, it was going into the 1Password mini search or password field.

    Has this always been an issue for you or did it start recently? If recently, did you install any new software around the time this started to occur?

  • This has always happened but now that i think about it more, it's primarily with one or two sites. Can you email me directly and I can do a screen share or something to show you exactly when it happens?

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @kmfuse87,

    You can email us directly at [email protected] with the link to this thread and we'll figure this out.

    If it is just a few sites, that would be strange because web sites cannot directly interfere with external programs like 1Password but it'll be interesting to try to reproduce it.

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @kmfuse87,

    Just to rule it out, is 1Password 4 installed at all?

This discussion has been closed.