Touch ID stopped working.

Although I have Touch ID set in the app, it always asks for my password. Only started doing this recently is there a bug?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Touch ID


  • brentybrenty

    Team Member

    @paultempleman: Unfortunately without some basic information it's hard to say what might be going wrong and how we might right it! Please tell me the OS, 1Password, and device versions you're using, the exact steps you're taking, and what is (or is not) happening the way you expect so we can figure out the best plan of action:

    Find your version

    The more information you can give, the better. For instance, have you made changes to your security settings in 1Password or iOS? Thanks in advance! :)

  • Using latest version of iOS, but resolved the issue by restarting the app and now seems ok. Thanks

  • BenBen AWS Team

    Team Member

    Thanks for the update, @paultempleman.

    If there is anything else we can do, please don't hesitate to contact us.


This discussion has been closed.