When we set up the family 1Password my account, the original account is screwed up, help!

I now have missing entries on one of my devises or on all of them. And many entries have multiple duplicates as many as four. It's a total mess. I have been using 1Password for many years and in that time I have emailed for help twice and both times gotten a generic 'go here and figure it out for yourself' response. It's disgusting.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Family plan screwed up my 1Password

Comments

  • FrankFrank

    Team Member

    Hi sydwina - I'll be happy to help out. I just sent you an email so we can continue the conversation over there. I don't want to run into sharing anything private relating to your account here. I also sent you over instructions to send me over a Diagnostics Report. We'll get this squared away for you and I look forward to working with you. Talk to you soon. :+1:

    ref: ESH-31715-315

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