Read-only problem on my wife's computer


I purchased 1PW from your store in February 2015 and I've been sharing it with my wife since then. But a couple of months ago (after an update, I guess) she started getting "read-only. buy a licence" messages. She deleted and reinstalled the app but nothing is changed. What should we do?

1Password Version: 6.7
Extension Version: 4.6.6
OS Version: 10.12.4
Sync Type: Dropbox


  • PilarPilar

    Team Member
    edited July 2017

    Hi @edrenevi

    Thank you for getting in touch with us. I couldn't find a license under this address. Did you use a different address to get it? If so, can you sent us an email to [email protected] with other potential addresses you might have used so we can help you locate it? Did you happen to get 1Password from the Mac App Store? If so, she'd need to download 1Password with the same iCloud account that was used to buy it. She will need to either apply the license or get it from the App Store.

    We hope to hear back from you soon so we can get you sorted out!

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