Can't save to Agile cloud, even though it seems to authenticate?

edited July 2017 in Families

for the last two weeks one of my two cloud accounts asks me to re-authenticate (which it seems to do for a few seconds). However, because it's constantly doing it now - I decided to check the website and found that particular account hasn't synced since 14 July.

If I put in the correct password everything seems Ok, and I get an error message if I make a mistake in the password… so it does appear to be talking to to some degree.

Checking the web interface I can see that my teams accounts are syncing their vaults so it's just the family account.

Any suggestion on how to restore syncing?


1Password Version: 6.8
Extension Version: Not Provided
OS Version: macOS 10.12.6
Sync Type: Agile Family+Teams accounts


  • john_mjohn_m

    Team Member
    edited July 2017

    Hi @CraigsOverItAll! Welcome to the forums :chuffed:

    That sounds strange! I'd like to dig into your exact setup a bit further, so what I'll do is I'll reach out to you via email, and continue the conversation further there. Chat soon! :+1:

    ref: FNM-96977-787

This discussion has been closed.